Knowledge Base
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Accounts and bookings
Getting started: Understanding your needs
Understanding your first aid obligations
First aid needs assessment
About our training courses
About our first aid training
About our mental health training
About our Public Training
Accounts and bookings
Your booking account
Payments
Bookings
Cancellation and rescheduling
Attending the course
On the day of the course
About our online learning
Information for Learners
Certificates
Supporting you after the course
Contacting us
Supporting you after the course
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Knowledge Base
Accounts and bookings
Getting started: Understanding your needs
Understanding your first aid obligations
First aid needs assessment
About our training courses
About our first aid training
About our mental health training
About our Public Training
Accounts and bookings
Your booking account
Payments
Bookings
Cancellation and rescheduling
Attending the course
On the day of the course
About our online learning
Information for Learners
Certificates
Supporting you after the course
Contacting us
Supporting you after the course
Accounts and bookings
Find out about our course booking, payments and cancellations processes.
Your booking account
How do I change my contact details?
How to setup an online portal account to make bookings on the website?
How do I change my account password?
Payments
What payment methods can be used to pay for a course?
Can I pay by purchase order?
Can I pay by instalments?
Can I pay for course at a later date?
How can I pay for my group course booking?
How do I get a refund for a course that I have paid for?
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Bookings
How many people can be booked onto a group booking?
What are the booking options available?
How can I get a quote for a course?
When will I receive my booking confirmation?
Cancellation and rescheduling
What happens if a course is cancelled?
How do I cancel a course booking?
How do I change or reschedule a course booking?
