---
title: How do I get a refund for a course that I have paid for?
description: Our refund process will ensure you get returned monies back to you as soon as possible
---

[Skip to content](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/how-do-i-get-a-refund-for-a-course-that-i-have-paid-for#main-content)

English

Show submenu for translations

![logo\_png.png\]](https://knowledge.redcrossfirstaidtraining.co.uk/hs-fs/hubfs/British_Red_Cross_Assets_Aug-21/images/logo_png.png?height=35&name=logo_png.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to the main website

 Go to the main website

 Hello. How can we help you today?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge?hsLang=en)
2. [Accounts and bookings](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/accounts-and-bookings?hsLang=en)
3. [Payments](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/accounts-and-bookings?hsLang=en#payments)

# How do I get a refund for a course that I have paid for?

## Our refund process will ensure you get returned monies back to you as soon as possible

The refund will be returned via the original method of payment within seven working days. For a refund, customers should contact the Customer Service Team on 0344 412 2747 or email [firstaidtraining@redcross.org.uk](mailto:firstaidtraining@redcross.org.uk) 

- [Getting started: Understanding your needs](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/getting-started-understanding-your-needs?hsLang=en#main-content)

    - [Understanding your first aid obligations](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/getting-started-understanding-your-needs?hsLang=en#understanding-your-first-aid-obligations)
    - [First aid needs assessment](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/getting-started-understanding-your-needs?hsLang=en#first-aid-needs-assessment)
- [About our training courses](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/about-our-training-courses?hsLang=en#main-content)

    - [About our first aid training](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/about-our-training-courses?hsLang=en#about-our-first-aid-training)
    - [About our mental health training](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/about-our-training-courses?hsLang=en#about-our-mental-health-training)
    - [About our Public Training](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/about-our-training-courses?hsLang=en#about-our-public-training)
- [Accounts and bookings](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/accounts-and-bookings?hsLang=en#main-content)

    - [Your booking account](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/accounts-and-bookings?hsLang=en#your-booking-account)
    - [Payments](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/accounts-and-bookings?hsLang=en#payments)
    - [Bookings](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/accounts-and-bookings?hsLang=en#bookings)
    - [Cancellation and rescheduling](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/accounts-and-bookings?hsLang=en#cancellation-and-rescheduling)
- [Attending the course](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/attending-the-course?hsLang=en#main-content)

    - [On the day of the course](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/attending-the-course?hsLang=en#on-the-day-of-the-course)
- [About our online learning](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/about-our-online-learning?hsLang=en#main-content)

    - [Information for Learners](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/about-our-online-learning?hsLang=en#information-for-learners)
- [Certificates](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/certificates?hsLang=en)
- [Supporting you after the course](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/supporting-you-after-the-course?hsLang=en#main-content)

    - [Contacting us](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/supporting-you-after-the-course?hsLang=en#contacting-us)
    - [Supporting you after the course](https://knowledge.redcrossfirstaidtraining.co.uk/knowledge/supporting-you-after-the-course?hsLang=en#supporting-you-after-the-course)

Copyright © 2026, British Red Cross