Knowledge Base
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Accounts and bookings
Getting started: Understanding your needs
Understanding your first aid obligations
First aid needs assessment
About our training courses
About our first aid training
About our mental health training
About our Public Training
Accounts and bookings
Your booking account
Payments
Bookings
Cancellation and rescheduling
Attending the course
On the day of the course
Certificates
Supporting you after the course
Contacting us
Supporting you after the course
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Knowledge Base
Accounts and bookings
Getting started: Understanding your needs
Understanding your first aid obligations
First aid needs assessment
About our training courses
About our first aid training
About our mental health training
About our Public Training
Accounts and bookings
Your booking account
Payments
Bookings
Cancellation and rescheduling
Attending the course
On the day of the course
Certificates
Supporting you after the course
Contacting us
Supporting you after the course
Accounts and bookings
Find out about our course booking, payments and cancellations processes.
Your booking account
How to setup an online portal account to make bookings on the website?
How do I change my contact details
How do I change my account password?
Payments
How do I get a refund for a course that I have paid for?
How can I pay for my group course booking
Can I pay for course at a later date?
Can I pay by instalments?
Can I pay by purchase order?
What payment methods can be used to pay for a course?
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Bookings
What are the booking options available?
How can I get a quote for a course?
How many people can be booked onto a group booking?
When will I receive my booking confirmation?
Cancellation and rescheduling
How do I cancel a course booking?
What happens if a course is cancelled?
How to change or reschedule a course booking?
