Knowledge Base
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Accounts and bookings
Getting started: Understanding your needs
Understanding your first aid obligations
First aid needs assessment
About our training courses
About our first aid training
About our mental health training
About our Public Training
Accounts and bookings
Your booking account
Payments
Bookings
Cancellation and rescheduling
Attending the course
On the day of the course
About our online learning
Information for Learners
Certificates
Supporting you after the course
Contacting us
Supporting you after the course
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Knowledge Base
Accounts and bookings
Getting started: Understanding your needs
Understanding your first aid obligations
First aid needs assessment
About our training courses
About our first aid training
About our mental health training
About our Public Training
Accounts and bookings
Your booking account
Payments
Bookings
Cancellation and rescheduling
Attending the course
On the day of the course
About our online learning
Information for Learners
Certificates
Supporting you after the course
Contacting us
Supporting you after the course
Accounts and bookings
Find out about our course booking, payments and cancellations processes.
Your booking account
How do I change my account password?
How to setup an online portal account to make bookings on the website?
How do I change my contact details?
Payments
How do I get a refund for a course that I have paid for?
How can I pay for my group course booking?
Can I pay for course at a later date?
Can I pay by instalments?
Can I pay by purchase order?
What payment methods can be used to pay for a course?
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Bookings
When will I receive my booking confirmation?
How can I get a quote for a course?
What are the booking options available?
How many people can be booked onto a group booking?
Cancellation and rescheduling
How do I change or reschedule a course booking?
How do I cancel a course booking?
What happens if a course is cancelled?
